Bilingual French/English Customer Service Representative

About the role

We are looking for a motivated Bilingual French/English Customer Service Representative to join our call‑center team. You will be the first point of contact for customers, handling inquiries across phone, chat and email while ensuring a high level of satisfaction.

Key responsibilities

• Manage a high volume of inbound calls, chats and emails.
• Identify customer needs, provide accurate information and resolve issues promptly.
• Maintain detailed records of interactions and process customer accounts.
• Handle complaints by offering appropriate solutions within set timeframes.
• Follow company policies, communication guidelines and continuously look for process improvements.

Required profile

• Minimum high school diploma or equivalent.
• At least two years of voice‑based customer service experience.
• Fluent in both French and English, written and spoken.
• Strong attention to detail and ability to multitask efficiently.
• Resilient, empathetic and able to stay positive under pressure.

Required skills

• Excellent written and verbal communication in French and English.
• Professional telephone etiquette.
• Logical problem‑solving and decision‑making abilities.
• Ability to learn and adapt to new technology, especially in device protection and home tech.
• Strong interpersonal skills for building trust with customers.