Assisted Digital Consultant – Customer Support (Expression of Interest)

ANZ Banking Group Limited · Quezon City

New

Permanent 🇬🇧 English

Job description

About the role

The Assisted Digital Consultant will support Australian retail, cards and digital banking customers via the in‑app “Message Us” channel. You will resolve enquiries, provide product information and ensure a positive customer experience.

Key responsibilities

Provide first‑contact resolution for customers using the in‑app messaging channel.
Identify root causes of enquiries and deliver permanent fixes or appropriate escalations.
Maintain brand standards and aim for positive NPS outcomes.
Meet customer‑centric, financial and risk metrics while working flexible rostered shifts.

Required profile

Excellent English communication skills, both verbal and written.
Flexibility to support voice contacts when needed.
Solid contact‑centre experience with an English‑speaking client base, preferably US or Australia.
Understanding of contact‑centre KPIs and technologies.

Required skills

Proficiency with contact‑centre tools and in‑app messaging platforms.

What we offer

Access to health and wellbeing services.
Flexible working options to help balance personal and professional life.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec ANZ Banking Group Limited.

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Le contrat proposé est un Permanent basé à Quezon City.

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Published 2 hours ago

Expires 1 month from now

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ANZ Banking Group Limited

Quezon City

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