Assistant Store Manager - Customer Service

About the role

As an Assistant Store Manager – Customer Service you will support the store leadership team in delivering an outstanding shopping experience while driving operational excellence and financial performance. You will work on‑site in a fast‑moving retail environment, helping to shape a positive culture for both customers and team members.

Key responsibilities

• Monitor and improve store performance using data and reporting tools.
• Lead recovery processes such as refresh, presentation and back‑fill to maximise product availability.
• Manage budgets, cost control and expense tracking to support profitability.
• Coach, train and recruit team members, fostering a high‑performance culture.
• Ensure compliance with safety regulations, deliver safety training and support injury management.
• Oversee rostering and scheduling to maintain optimal coverage and productivity.

Required profile

• Proven leadership experience in a retail or customer‑service setting.
• Strong analytical mindset with the ability to make data‑driven decisions.
• Excellent communication skills and a focus on team engagement.
• Commitment to safety standards and operational compliance.

Required skills

• Data analysis
• Budget management
• Inventory management
• Rostering and scheduling