Assistant Manager / Manager – Collections (Bangkok)

About the role

Agoda is seeking an Assistant Manager or Manager to lead its Collections function in Bangkok. You will be responsible for ensuring timely recovery of receivables, maintaining high process accuracy, and supporting the financial health of the business.

Key responsibilities

• Oversee day‑to‑day collections activities, including billing, invoicing, payment mapping and cash application.
• Monitor aging reports and collection KPIs, taking proactive action on high‑risk or overdue accounts.
• Review escalated cases, complex disputes and payment issues, providing clear guidance to the team.
• Coach and support a team of Collection Officers/Analysts, fostering a culture of continuous improvement.
• Collaborate with Finance, Billing, Operations, Customer Service and Supply teams to resolve discrepancies.
• Work with product and tech teams to enhance tools, streamline workflows and drive automation.
• Monitor accounts‑receivable health, support initiatives to reduce overdue balances and improve cash flow.

Required profile

• Proven experience in collections, credit management or related financial operations.
• Strong analytical mindset with a data‑driven approach to decision making.
• Ability to coach and develop a team while managing stakeholder relationships.
• Excellent problem‑solving skills and attention to detail.

Required skills