Air Logistics Officer

About the role

As an Air Logistics Officer you will be the go‑to expert for time‑critical shipments, ensuring smooth operations and exceptional customer service. Based in Alabang, you will support both national and international air freight, handling AOG (Aircraft on Ground) situations and other urgent deliveries.

Key responsibilities

• Respond to customer inquiries, advise on restrictions (weather, geopolitical, trade compliance) and propose suitable solutions.
• Represent the client to carriers and the FXL network, negotiate with suppliers and validate service quotes.
• Create and manage shipment files in the F.A.S.T system, give instructions to Back Officers and maintain real‑time communication.
• Track and monitor AOG cases, follow up loading, pickup and delivery confirmations, and update IT tools.
• Control administrative documents, manage dispute cases and supervise Back Officer activities.

Required profile

• 3‑4 years of logistics experience with strong exposure to international air freight across multiple transport modes.
• Expert knowledge of international air transport regulations, Incoterms, customs rules and compliance.
• Proven ability to lead and coordinate front‑line AOG operations under high‑stress, time‑sensitive conditions.
• Business‑level English proficiency (spoken, written, reading) and excellent communication skills.
• High sense of responsibility, rigor, discipline and strict adherence to procedures and safety standards.
• Availability for 24/7/365 shift‑based operations.

Required skills

• International air transport regulations
• Incoterms
• Customs compliance

What we offer

• Signing bonus of 20,000
• Day‑1 health insurance (HMO)
• Travel opportunities and performance rewards
• Work‑life balance initiatives and continuous learning programs