AI Support Engineer

About the role

We are looking for an AI Support Engineer to join our remote‑friendly IT team. The role combines Tier‑2 technical support with the development of AI‑assisted scripts and automation to improve help‑desk efficiency and user experience.

Key responsibilities

• Receive and resolve escalated Tier‑1 tickets, troubleshooting complex hardware, software, OS and application issues remotely.
• Manage user accounts, permissions and access provisioning through Active Directory or equivalent.
• Document solutions and contribute to the IT knowledge base.
• Collaborate with Network & Security Analyst on connectivity, access control and security incidents.
• Write, maintain and test PowerShell, Python or Bash scripts using AI tools to automate tasks such as patch management, reporting, account provisioning and system monitoring.
• Use AI platforms to generate, refine and document automation workflows, including security checks and compliance reporting.
• Continuously evaluate IT processes for automation opportunities and stay current with AI scripting techniques.

Required profile

• 2–4 years of IT support experience with Tier‑2 or escalated support responsibilities.
• Proficiency in Windows and/or macOS environments.
• Hands‑on scripting experience in PowerShell, Python or Bash.
• Familiarity with Active Directory, Microsoft 365 and common enterprise applications.
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN).
• Experience using AI tools for scripting or automation (prompt engineering, AI‑assisted code generation, API integrations).
• Strong analytical, troubleshooting and clear communication skills.

Required skills

• Windows
• macOS
• PowerShell
• Python
• Bash
• Active Directory
• Microsoft 365
• TCP/IP
• DNS
• DHCP
• VPN
• AI scripting tools