This job is no longer available
This job expired on 29/08/2026. It no longer accepts applications.
Agente de Servicio al Cliente – Investigación y Seguimiento de Paquetes
UPS · Medellin
Job description
About the role
The Delivery Information Administrator will handle package investigations, damage assessments, and claims management for UPS customers in Spain. Working remotely, you will use internal tracking systems to locate proof of delivery, maintain accurate records, and ensure high‑quality service throughout the claims process.
Key responsibilities
- Investigate package status and locate delivery confirmations using UPS internal tools.
- Assess damages, process claims, and communicate outcomes to customers.
- Archive documentation and generate regular reports on claim activities.
- Coordinate with other departments both within Spain and internationally.
- Make outbound calls to customers as part of the claims resolution process.
Required profile
- Fluent Spanish (oral and written); good English is an advantage.
- Strong customer‑service orientation with excellent telephone etiquette.
- Ability to work autonomously and as part of a team, handling pressure effectively.
- High school diploma (Bachillerato) or equivalent.
Required skills
- Proficiency with MS Office applications.
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UPS
Medellin