Administrative Associate – Clinic Front Desk

About the role

The Administrative Associate serves as the first point of contact for patients at the TMC Clinic Eastwood location. This role ensures a smooth and welcoming experience by handling inquiries, validating information for medical care, and supporting billing accuracy.

Key responsibilities

• Ensure patient safety and comfort throughout their visit.
• Assist with medical and diagnostic procedures as needed.
• Greet patients upon arrival and guide them to appropriate services.
• Answer telephone calls, emails, and respond to patient inquiries.
• Schedule appointments according to doctors' availability and refer patients to other TMC clinics when required.
• Obtain and secure letters of authorization, approvals, and endorsements for patient services.
• Assist the cashier with issuing receipts and invoices.
• Collect and encode patient data to facilitate clinic transactions.
• Apply appropriate discounts for HMOs and other stakeholders and act as an ambassador for partner organizations.
• Manage storage, release, and confidentiality of medical and diagnostic records in compliance with the Data Privacy Act.
• Monitor and order HMO forms, prepare reports, and perform other assigned administrative tasks.

Required profile

• Ability to ensure patient safety and provide a comfortable environment.
• Strong attention to detail for accurate data entry and record management.
• Familiarity with HMO processes and authorization procedures.
• Commitment to maintaining confidentiality of patient information.

Required skills