Administration Coordinator

About the role

The Administration Coordinator will provide comprehensive administrative and client support across the organisation, ensuring smooth onboarding, accurate record‑keeping, and efficient finance operations. This role bridges client services, internal teams, and finance functions to maintain high‑quality service delivery.

Key responsibilities

• Coordinate client onboarding and enrolment, managing shared inboxes and responding to enquiries promptly.
• Prepare agreements, documentation, and onboarding materials while maintaining accurate CRM and database records.
• Follow up on outstanding documentation, payments, and required information, liaising with internal teams for workflow coordination.
• Support withdrawals, deferrals, and general administrative updates, and assist with reporting and compliance‑related tasks.
• Prepare and issue invoices, handle accounts receivable, payment reconciliations, and monitor overdue accounts.
• Process refunds, maintain financial records, and support accounts payable and debtor collection activities.
• Maintain the integrity of internal systems, update templates and workflow documentation, and assist with audits and compliance processes.
• Contribute to continuous improvement initiatives and provide general administrative support across the business.

Required profile

• Previous experience in administration, operations support, or coordination roles.
• Exposure to bookkeeping or accounts administration tasks.
• Strong attention to detail, organisational skills, and ability to manage multiple priorities.
• Confidence working independently and collaboratively within a team.

Required skills

• CRM systems
• Databases
• Microsoft Office Suite