Admin Assistant – Service Delivery (On‑site)

About the role

We are looking for a detail‑oriented Admin Assistant to support our Service Delivery team. You will ensure accurate workforce data, timely reporting, and smooth coordination across departments while working on‑site in Clark, Pampanga.

Key responsibilities

• Monitor employee attendance in real time using HRIS and Time Doctor.
• Maintain up‑to‑date employee records and databases.
• Generate and submit weekly and monthly reports for clients and management.
• Track tardiness, absences, overtime and attendance trends.
• Conduct attendance and productivity audits and provide insights.
• Investigate and resolve payroll, billing, and attendance discrepancies.
• Process and monitor requests through ticketing systems (IT, ISD, Office Management).
• Maintain records and updates within Zoho and other internal systems.
• Support Service Delivery Management with administrative and operational tasks.
• Coordinate with internal departments to ensure timely completion of requests.

Required profile

• Bachelor’s degree preferred; fresh graduates are welcome.
• Strong English communication skills (written and verbal).
• Excellent organizational, multitasking and time‑management abilities.
• Ability to handle confidential information professionally.
• Detail‑oriented with strong analytical and problem‑solving skills.
• Basic computer and technical troubleshooting skills.
• Proactive, adaptable and willing to learn in a fast‑paced environment.
• Flexible to support 24/5 operations and shifting schedules.

Required skills

• HRIS
• Time Doctor
• Zoho
• Microsoft Office
• Google Workspace
• Excel
• Ticketing systems

What we offer

• Health and welfare benefits: HMO, SSS, PhilHealth, Pag‑IBIG, 13th‑month pay, retirement benefits.
• On‑site amenities: swimming pool, gaming lounge, CSR programs, scholarship opportunities, CO Academy.
• Travel opportunities to client sites in the US, UK and Australia.
• Paid holidays, earned PTO from the first month, wellness leave, bereavement, parental and special leaves.