Account Manager – Remote Full‑Time

About the role

We are looking for an experienced Account Manager to own the owner experience throughout the leasing process. You will act as the main point of contact, delivering a “white‑glove” service and ensuring smooth execution from start to finish.

Key responsibilities

• Serve as the owner’s primary contact during the leasing process and provide a premium client experience.
• Drive workflow execution: confirm readiness, gather missing information, coordinate next steps, and prevent delays.
• Provide proactive updates so owners always know the status and upcoming actions.
• Manage time‑sensitive items with urgency and clear communication.
• Ensure documentation is collected and tracked according to company processes.
• Maintain clean CRM records, including notes, tasks, follow‑ups, and stage movements.
• Escalate issues early when needed to protect client satisfaction.

Required profile

• 3–5+ years of account management experience.
• Proven ability to manage multiple client files simultaneously with consistent follow‑up.
• Strong communication skills and confidence handling client issues.
• High process discipline and comfort working in a structured CRM workflow.
• Calm under pressure and able to prioritize quickly in a high‑volume environment.

Required skills

• Experience with CRM systems.
• Comfort using AI/tools for documentation, reporting, and internal efficiency.

What we offer

• Base salary plus commissions, with the opportunity to earn $3,500+ CAD per month based on performance.
• Fully remote work with flexible EST hours.
• Required remote tech setup: dual monitors, 16 GB RAM computer, 100 Mbps internet, webcam, and noise‑cancelling headset.