Virtual Salon Receptionist & Assistant

About the role

We are seeking a dedicated Virtual Salon Receptionist to be the first point of contact for clients of a two‑studio salon operation. Working remotely, you will handle all phone and digital communications so the owner can focus on in‑person services.

Key responsibilities

• Answer inbound phone calls promptly and professionally.
• Respond to client inquiries via text, WhatsApp, email, and social media.
• Schedule and manage appointments for four team members across two studio locations using the salon’s booking platform.
• Collect and securely process client credit‑card information for bookings.
• Provide information on services, products, and pricing following established protocols.
• Maintain alignment with the client’s EST time zone for real‑time support.

Required profile

• Previous experience in receptionist, appointment‑setting, or customer‑service roles.
• Professional verbal and written communication skills in English, Portuguese, and Spanish.
• Ability to manage multiple schedules and coordinate bookings across providers.
• Strong attention to detail when handling sensitive client information and payments.
• Comfortable learning new booking software and following protocols.
• Friendly, client‑first phone manner.

Required skills

What we offer

• HMO coverage for eligible locations.
• Permanent work‑from‑home arrangement.
• Immediate hiring and steady freelance work.
• Independent‑contractor status (you provide your own computer and internet).