Virtual Patient Care Coordinator

About the role

The Virtual Patient Care Coordinator serves as the first point of contact for patients in a virtual clinic environment. This role blends front‑desk hospitality with medical administrative tasks, requiring quick learning of software, strong communication, and a professional virtual presence.

Key responsibilities

• Greet patients and visitors virtually through the clinic’s chosen systems, delivering exceptional customer service.
• Check patients into the EMR, verify insurance eligibility, and collect payments such as deductibles, copayments, and balances.
• Review and update patient demographics and intake paperwork to ensure completeness in the EMR.
• Schedule appointments according to provider treatment‑plan recommendations, securing follow‑up visits before patients leave.
• Direct patients to appropriate virtual treatment areas and manage overall front‑office flow.
• Communicate proactively with in‑office staff to coordinate care and resolve issues.

Required profile

• 1–3 years of customer‑care experience, preferably in a medical office, health‑wellness, or nursing setting.
• Strong command of written and spoken English with a professional phone manner.
• Self‑motivated, reliable, and able to meet performance KPIs in a shifting night‑shift schedule.
• Comfortable making outbound calls using digital communication tools.