Trainer

About the role

The Trainer Assistant will lead the training and development of contact‑center agents, ensuring they master product knowledge, sales techniques, and customer‑service standards. This role supports both virtual and on‑site learning environments and may step into an agent role when not delivering training.

Key responsibilities

• Deliver new‑hire and ongoing training focused on customer service, sales skills, and Everise policies.
• Conduct virtual or classroom sessions, prepare lesson plans, and create supporting materials.
• Maintain high graduation success rates measured by trainee evaluations and on‑the‑job performance.
• Partner with clients to design and modify curricula, and develop incentives to keep trainees engaged.
• Assess trainee proficiency, certify graduates, and provide refresher or cross‑training modules as needed.
• When not training, handle inbound calls or act as an operations subject‑matter expert.

Required profile

• Minimum one year of experience instructing adults, preferably in a contact‑center or customer‑service setting.
• Undergraduate degree in Instructional Design, English, or a related field.
• Experience delivering virtual training, blogging, or online teaching.
• Strong oral and written communication skills across all organizational levels.
• Demonstrated presentation and facilitation abilities.

Required skills

• Microsoft Office applications