Trainer – Conduct Training Sessions & Develop Materials

About the role

The Trainer will deliver effective training sessions for new hires and existing employees in a BPO environment. You will ensure participants acquire the knowledge, skills, and competencies needed to meet client and company standards, while continuously improving training materials.

Key responsibilities

• Conduct classroom and virtual training sessions for new hires and current staff.
• Develop and update training materials, presentations, and e‑learning modules.
• Assess training needs, identify skill gaps, and tailor programs accordingly.
• Monitor trainee progress, provide feedback, coaching, and performance reports.
• Evaluate training effectiveness and recommend improvements.
• Maintain accurate training records and ensure alignment with company policies.

Required profile

• 1–2 years of experience in a BPO or contact‑center setting.
• Experience in training, coaching, mentoring or team leadership is preferred.
• Strong communication, facilitation and presentation abilities.
• Ability to manage multiple accounts or programs and adapt materials.
• College education welcomed; bachelor’s degree is a plus.
• Organizational, time‑management and problem‑solving skills.

Required skills

• Proficiency with Microsoft Office suite.
• Experience using presentation tools (e.g., PowerPoint, Google Slides).
• Familiarity with virtual training platforms.