Terminal Supervisor

About the role

The Feeder Terminal Operations Supervisor oversees daily activities at assigned transport terminals, ensuring safe, efficient, and customer‑focused public transport services. This hands‑on leader coordinates vehicle dispatch, passenger flow, and contractor performance while maintaining compliance with regulations and company standards.

Key responsibilities

• Supervise daily operations of feeder terminals to guarantee smooth terminal activities.
• Monitor vehicle dispatching, passenger flow, and contracted trips to meet service schedules.
• Lead and coach terminal personnel, providing performance oversight.
• Ensure compliance with transport regulations, company policies, and safety standards.
• Address operational issues, customer concerns, and on‑site incidents promptly.
• Coordinate with drivers, contractors, government agencies, and other stakeholders.
• Monitor terminal facilities and equipment, escalating maintenance needs.
• Prepare operational, incident, and performance reports for management.
• Recommend and implement process improvements to enhance efficiency and passenger experience.
• Support the Terminal Manager in achieving safety and service objectives.

Required profile

• Bachelor’s degree in Business Administration, Transport Management, Logistics, Operations Management, or a related field.
• 2‑4 years of supervisory experience in transport, logistics, warehousing, fleet management, airport/seaport operations, or similar environments.
• Proven ability to lead frontline teams and manage daily operations.
• Familiarity with transport regulations, workplace safety standards, and operational compliance.
• Strong leadership, communication, decision‑making, and problem‑solving abilities.
• Willingness to work shifting schedules, weekends, and holidays as required.

Required skills

• Microsoft Office