Telemarketing Manager

About the role

The Telemarketing Manager leads the outbound calling team to generate leads, qualify prospects and drive sales revenue. This position oversees daily operations, develops calling strategies and ensures compliance with company policies and telemarketing regulations.

Key responsibilities

• Supervise and motivate a team of telemarketers to meet individual and collective performance targets.
• Design and implement outbound calling strategies that improve conversion rates and overall sales performance.
• Monitor productivity, call quality and key performance indicators, providing regular performance reports to senior management.
• Coach, train and give performance feedback to improve skills and maintain high call standards.
• Collaborate with sales, marketing and other departments to optimise lead generation and campaign effectiveness.

Required profile

• Bachelor's degree in Business Administration, Marketing, Management or a related field.
• Minimum 10 years of experience in telemarketing, outbound sales or contact‑center operations, including leadership experience.
• Proven ability to manage and develop high‑performing telemarketing teams in a fast‑paced, target‑driven environment.