Technology Strategy & Transformation Consultant (ServiceNow)

About the role

Deloitte is looking for a ServiceNow consultant to lead end‑to‑end implementations of enterprise solutions for clients in the Philippines. You will work closely with clients to translate business needs into technical designs and ensure successful delivery.

Key responsibilities

• Deliver full‑cycle ServiceNow implementations, including requirements gathering, solution design, configuration, and testing.
• Collaborate with project managers, developers, and client stakeholders to meet quality, timeline, and budget targets.
• Provide mentorship to junior consultants and conduct workshops, training sessions, and demos to drive user adoption.
• Perform system administration tasks such as platform upgrades, patch management, and discovery configuration.
• Support pre‑sales activities, proposal development, and client presentations.

Required profile

• Minimum 3 years of experience designing and implementing ServiceNow automation platforms.
• Strong interpersonal and communication skills with a passion for consulting.
• Willingness to travel locally and abroad and work flexible hours as project needs dictate.

Required skills

• ServiceNow Certified System Administrator.
• ServiceNow Certified Implementation Specialist (ITSM or other modules).
• ServiceNow Certified Application Developer (preferred).
• ServiceNow Discovery experience (preferred).