Technical Support Specialist
Casto Travel Philippines, Inc. · Alabang
Job description
About the role
Casto Travel Philippines is looking for a Technical Support Specialist to join its Technical Ops Support team. You will be responsible for ensuring the smooth operation of the company’s online booking tools, Concur expense system, and related technical infrastructure.
Key responsibilities
- Provide first‑line and escalated support for the online booking tools (OBT) used by travel agents and customers.
- Assist users with Concur system issues, including expense reporting and integration problems.
- Monitor, troubleshoot, and maintain the technical infrastructure that underpins the booking platforms.
- Document incidents, resolutions, and contribute to knowledge‑base articles.
- Collaborate with internal IT and external vendors to resolve complex technical problems.
Required profile
- Strong problem‑solving attitude and ability to work under pressure.
- Excellent communication skills in English.
- Customer‑focused mindset with a willingness to learn.
Required skills
- Experience with Concur system.
What we offer
- Competitive compensation package with allowances.
- Performance bonus and incentive programs.
- Health insurance (HMO) covering the employee and two dependents from day one.
- Hybrid work arrangement.
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Published 2 weeks ago
Expires 1 month from now
19 views · 0 interested
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Casto Travel Philippines, Inc.
Alabang