Technical Support Representative (Remote)

About the role

NightOwl Convenience is looking for a motivated Technical Support Representative to join its remote team. You will be the first point of contact for customers experiencing software issues, providing prompt and effective assistance while maintaining high service standards.

Key responsibilities

• Respond to inbound customer inquiries via chat, email or phone.
• Troubleshoot and resolve software-related problems.
• Document incidents and solutions in the ticketing system.
• Escalate complex issues to senior technical staff when necessary.
• Maintain up‑to‑date knowledge of the company’s products and tools.

Required profile

• Strong communication skills and a customer‑focused attitude.
• Ability to work independently in a fully remote environment.
• Basic understanding of common operating systems and software applications.
• Willingness to learn and adapt to new technologies.

Required skills

• Software troubleshooting

What we offer

• Competitive monthly salary of ₱40,000 – ₱50,000.
• HMO coverage from day one for the employee and two dependents.
• All necessary equipment and software provided.
• Government‑mandated benefits and a supportive remote work culture.