Technical Support III

About the role

TELUS Digital is seeking a Technical Support III to join its on‑site team in Bonifacio Global City, Manila. This full‑time, on‑site position focuses on handling escalated issues, troubleshooting complex IT problems, and supporting multiple customer environments. The role is part of the Information & Communication Technology department.

Key responsibilities

• Handle escalated technical issues from internal support teams and external customers, ensuring timely resolution.
• Troubleshoot and resolve complex IT problems across a variety of systems and platforms.
• Provide ongoing support for multiple customer environments, maintaining service continuity.
• Document resolutions and share knowledge with the broader support team.
• Prioritize and manage multiple tickets to meet service level agreements.

Required profile

• Ability to manage and resolve escalated technical issues effectively.
• Strong problem‑solving skills for complex IT challenges.
• Comfortable working in a fast‑paced, on‑site support environment.
• Commitment to delivering high‑quality support to diverse customer environments.

Required skills

• Technical troubleshooting
• Issue escalation management