Team Leader – Call Centre

About the role

The Team Leader will oversee a group of customer service agents in our Las Piñas call centre. You will be responsible for day‑to‑day planning, ensuring that each teammate meets their Service Level Agreements and contributes to a high‑quality customer experience. This is a full‑time, on‑site position within a fast‑growing outsourcing company.

Key responsibilities

• Plan and coordinate daily operations for the assigned team.
• Monitor performance metrics and ensure compliance with SLAs.
• Schedule shifts, manage attendance and handle escalations.
• Provide coaching, feedback and development opportunities to teammates.
• Prepare and present regular reports on team productivity and quality.
• Collaborate with other supervisors to drive continuous improvement.

Required profile

• Proven ability to lead and motivate a call‑centre team.
• Strong focus on meeting service targets and quality standards.
• Excellent communication and problem‑solving skills.
• Ability to work in a fast‑paced, results‑oriented environment.

Required skills

What we offer

• Competitive monthly salary ranging from ₱42,000 to ₱52,000.
• Health Maintenance Organization (HMO) coverage for up to four dependents.
• Scholarship assistance for dependents.
• People‑First culture that values growth and well‑being.
• Full‑time, on‑site work in Las Piñas City.