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This job expired on 19/07/2026. It no longer accepts applications.
Team Lead – Customer Service
Straive · Paranaque
Job description
About the role
We are looking for a motivated Team Lead to oversee a voice‑based customer service team. In this role you will ensure that service standards are met, coach agents, and maintain high levels of customer satisfaction while adhering to SLA commitments.
Key responsibilities
- Lead and motivate the team to consistently meet customer expectations and service targets (SLAs).
- Provide regular feedback and development opportunities to improve team skills and performance.
- Manage daily workflows and monitor interactions to ensure high service standards and policy compliance.
Required profile
- College graduate or at least a second‑year college student.
- Minimum 1 year of experience in a team‑lead role.
- At least 6 months of customer‑service experience in a voice account environment.
- Excellent written and oral communication skills.
Required skills
- Proficient in Microsoft Excel.
- Proficient in Microsoft Word.
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Straive
Paranaque