Team Captain, Technical Support

About the role

Boldr is seeking a Team Captain for its Technical Support function. In this position you will lead a frontline support team, ensuring operational excellence, high customer satisfaction, and a culture of continuous improvement.

Key responsibilities

• Drive consistent attainment of SLA, quality, productivity, compliance, and customer experience targets.
• Monitor performance, identify emerging risks, and implement corrective actions.
• Maintain operational hygiene through accurate coaching documentation, QA tracking, and risk management.
• Act as the first line of defense for operational stability, leading during incidents, outages, and service disruptions.
• Provide visible, urgent leadership and clear escalation of risks with impact assessments.
• Deliver continuous coaching, develop team members, and foster a high‑performing, customer‑centric environment.

Required profile

• Impact‑driven, lifelong learner passionate about Boldr’s purpose.
• Committed to giving 110 % and championing core values of curiosity, dynamism, and authenticity.
• Strong judgment, accountability, and ability to develop people.
• Proactive risk management and continuous improvement mindset.

Required skills