Systems Administrator (L3 Support) – Night Shift

About the role

First Focus is seeking an experienced L3 Support/Systems Administrator to join its Manila team, providing IT services to US‑based clients. You will work across Microsoft, cloud and enterprise environments, handling Level 2‑3 tickets, escalations and improving documentation and processes.

Key responsibilities

• Resolve complex Level 2‑3 support requests and technical escalations.
• Administer Windows Server environments and Active Directory.
• Support VMware and Hyper‑V virtual infrastructure.
• Manage Azure, Microsoft 365, Entra ID and Intune services.
• Troubleshoot networking issues including switching, routing, VPNs and wireless.
• Maintain Meraki and WatchGuard networking solutions.
• Use ConnectWise RMM, IT Glue and Auvik for proactive client support.
• Assist with documentation, standards and continual process improvement.
• Mentor Tier 1 technicians and provide technical guidance.
• Deliver excellent customer service across multiple managed clients.

Required profile

• 5+ years of systems administration experience, preferably within an MSP.
• Strong Windows Server and Active Directory administration background.
• Proficiency with VMware and/or Hyper‑V virtualization.
• Experience supporting Azure, Microsoft 365 and Intune.
• Solid networking knowledge (DNS, DHCP, VPNs, switching).
• Hands‑on experience with Meraki and WatchGuard firewalls.
• Familiarity with ConnectWise RMM, IT Glue and Auvik tools.
• Interest in AI‑driven technologies and automation.
• Excellent communication skills and a customer‑first mindset.
• Collaborative attitude and willingness to help teammates succeed.

Required skills

• Windows Server
• Active Directory
• VMware
• Hyper‑V
• Azure
• Microsoft 365
• Intune
• Entra ID
• DNS
• DHCP
• VPN
• Switching
• Meraki
• WatchGuard
• ConnectWise RMM
• IT Glue
• Auvik

What we offer

• Competitive salary up to ₱130,000 per month.
• Hybrid working arrangements.
• 10 paid study days annually, certification exam fees covered and salary increases for approved certifications.
• HMO from day 1 (including one dependent) and dental coverage.
• Free Uprise access with confidential one‑on‑one coaching.
• Employee referral program and MVP award bonuses.
• Regular social events, EOFY celebrations and Christmas parties.
• Modern offices in Ortigas and Alabang.