Supervisor, Customer Service (Japanese Speaker)

About the role

3M is seeking a Supervisor for Customer Service who is fluent in Japanese to lead a team handling inquiries, claims, complaints and order management across the SIBG Asia region.

Key responsibilities

• Supervise entry‑level customer service staff and provide direction to non‑3M workers.
• Manage customer order processing, invoicing and spare‑parts logistics.
• Conduct customer satisfaction reviews, identify trends and lead improvement projects.
• Coordinate cross‑functional efforts and ensure compliance with service level agreements.
• Lead complex, cross‑border satisfaction survey projects and resolve non‑routine complaints.

Required profile

• Bachelor’s degree (or equivalent technical/vocational degree).
• 3‑6 years of relevant experience in customer service, supply chain, logistics or related fields.
• Strong English and Japanese communication skills (speaking, reading, writing, listening).
• Demonstrated leadership, coaching and performance‑management abilities.

Required skills

• Proficiency with SAP.
• Experience using Salesforce.
• Knowledge of corporate systems such as GWN, time‑and‑attendance and GLN.