Store Manager – Coffee Shop (SM Megamall)

About the role

We are looking for an energetic Store Manager to lead our Kenangan Coffee outlet located in SM Megamall. You will be responsible for delivering exceptional customer experiences while driving sales and maintaining operational excellence.

Key responsibilities

• Supervise and coach a team of baristas and cashiers, create schedules, and onboard new staff.
• Ensure high‑quality product presentation and handle customer inquiries, concerns, and complaints.
• Oversee daily opening and closing procedures, manage inventory, conduct stock checks, and place orders.
• Set and achieve sales targets, implement promotions, and support local marketing initiatives.
• Conduct quality checks on ingredients, equipment, and finished products to meet brand standards.
• Maintain a safe, clean environment by enforcing hygiene, health, and safety regulations.

Required profile

• Bachelor’s degree in business or related field (a plus).
• Previous supervisory or management experience in retail or food service.
• Strong interpersonal, communication, and leadership abilities.
• Customer‑focused mindset with basic math and inventory management skills.
• Knowledge of food safety regulations and flexibility to work evenings and weekends.

Required skills

What we offer

• Government‑mandated benefits, 13th month pay, holiday pay, overtime and night differential.
• Opportunities for career growth within a rapidly expanding restaurant group.