Sports Community Operations Specialist

About the role

The Sports Community Operations Specialist will oversee Alta Sports’ online communities, driving user engagement and fostering a positive environment across social channels and the platform. This role combines community management, content coordination, and data‑driven strategy to grow active participants.

Key responsibilities

• Manage daily community activities, monitor discussions, and respond to user interactions.
• Plan and execute engagement campaigns, contests, promotions, and events to boost participation.
• Analyze community feedback, track trends, and prepare regular reports on growth and activity.
• Collaborate with content, social media, customer service, and product teams to align initiatives.
• Enforce community guidelines and develop strategies to increase retention and active users.
• Coordinate community campaigns with influencers, KOLs, and fan groups.

Required profile

• 2–3 years of experience in community management or operations, preferably in sports, entertainment, media, gaming, or digital platforms.
• Strong understanding of social media behavior and ability to handle user concerns professionally.
• Data‑oriented mindset comfortable working with engagement metrics.
• Ability to work independently while coordinating with multiple teams.
• Passion for sports or strong interest in Philippine and international sports.

Required skills

• Experience with platforms such as Facebook, TikTok, Instagram, Discord, and Telegram.
• Familiarity with community analytics and engagement metric tools.
• Knowledge of community engagement metrics and user retention strategies.