Spanish-Speaking Patient Support Specialist (Manila)

About the role

Eucalyptus, a consumer healthcare platform supporting patients across many countries, has joined Hims & Hers and is looking for a Spanish-speaking Patient Support Specialist based in Manila. The role supports patients through a range of conditions, mainly by phone and email, and covers the ES market on a mid-shift/night shift basis.

Key responsibilities

• Support patients across five clinics' conditions, primarily by phone and email
• Support the ES market on a mid-shift/night shift schedule
• Collaborate remotely with doctors, pharmacies and delivery partners
• Identify opportunities to improve products, processes or service

Required profile

• Fluent Spanish (C1+)
• 3+ years of experience in customer care or equivalent (hospitality, email support, call centre, retail, etc.)
• Interest in healthcare and wellness, or experience in healthcare or allied services
• Strong written and verbal communication skills, with the ability to use different tones of voice
• Willingness to work a late mid-shift schedule between 2 PM and 1 AM or 6 PM and 3 AM Manila time, with no fixed weekend off

Required skills

• Familiarity with computers, or experience with customer service software (Mac and Google Suite is a plus)

What we offer

• Sick, maternal/paternal, compassionate and vacation leave, personal health days and a budget for well-being
• Health insurance covering up to two dependents, and standard employer share for SSS, PhilHealth and HDMF
• 13th month pay and a transportation allowance to the Makati office
• Annual professional development budget, additional leave credits, mentors and buddies
• Regular performance and pay reviews, and equity