Social Media Officer

About the role

The Social Media Officer will lead the day‑to‑day management of CloudEats’ social media presence across all brands. You will ensure that each platform publishes engaging content, nurtures an active community, and supports the company’s growth objectives.

Key responsibilities

• Manage and publish content on Meta (Facebook & Instagram), TikTok and emerging channels according to the approved calendar.
• Monitor trends, optimise posting schedules and maintain consistent brand tone, messaging and visual identity.
• Engage with the community by responding to comments, direct messages and inquiries, and escalates issues to relevant teams.
• Identify, outreach and coordinate with KOLs and influencers, oversee product seeding, track performance and maintain a database of creators.
• Oversee interns producing short‑form video content and coordinate with Creative Consultants for static assets, ensuring quality and alignment with brand strategy.
• Collaborate with the media agency to boost priority posts, track campaign performance and support paid amplification.

Required profile

• Proven experience managing social media accounts for multiple brands.
• Strong ability to communicate with customers and internal stakeholders.
• Experience coordinating influencer or KOL campaigns.
• Comfort working with cross‑functional teams and external agencies.

Required skills

• Meta platforms (Facebook, Instagram)
• TikTok
• Social media content publishing tools
• Community management
• Influencer & KOL coordination