Shift Operations Supervisor - Distribution Center & Fulfillment Center

About the role

The Shift Operations Supervisor leads warehouse, distribution and fulfillment activities during an assigned shift, ensuring efficient inbound, storage, order processing and dispatch while maintaining safety, quality and productivity standards.

Key responsibilities

• Supervise daily DC and FC operations including receiving, put-away, replenishment, picking, packing, shipping and returns processing.
• Allocate manpower, monitor workflow and meet productivity and service level targets.
• Lead, coach and motivate warehouse associates and team leaders, conduct shift briefings and provide performance feedback.
• Ensure inventory accuracy through cycle counts, audits and corrective actions.
• Enforce workplace safety policies, conduct inspections and manage incident reporting.
• Track shift KPIs such as productivity, order accuracy, on-time shipments and labor utilization, and prepare operational reports.
• Collaborate with Supply Chain, Transportation, Inventory Control, Merchandising and Retail Operations teams.

Required profile

• Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, Industrial Engineering or related field.
• 3-5 years of experience in warehouse, distribution or fulfillment operations.
• 1-2 years of supervisory or team-leadership experience.

Required skills

• Knowledge of Warehouse Management Systems (WMS) and inventory management.
• Proficiency in Microsoft Office, especially Excel.
• Understanding of logistics operations and safety compliance.