ServiceDesk Engineer – Immediate Start

About the role

We are looking for a proactive ServiceDesk Engineer to join our IT support team in Taguig City on an immediate basis. You will be the first point of contact for end‑users, delivering Level 1 technical assistance and ensuring smooth operation of core business applications.

Key responsibilities

• Provide Level 1 support for Windows desktops, laptops and mobile devices.
• Troubleshoot and resolve issues related to Microsoft 365 services, including Outlook, Teams and SharePoint.
• Perform user account creation, password resets and group management in Active Directory.
• Diagnose basic network connectivity problems and coordinate escalation when needed.
• Document incidents, solutions and knowledge‑base articles in the ticketing system.

Required profile

• Minimum high school diploma; further IT certifications are a plus.
• Strong communication skills and a customer‑service mindset.
• Ability to work independently and follow standard operating procedures.
• Willingness to work on‑site full‑time in a fast‑paced environment.

Required skills

• Windows operating system
• Microsoft 365 suite
• Active Directory
• Basic network troubleshooting

What we offer

• Competitive monthly salary ranging from ₱35,000 to ₱45,000.
• Full‑time, on‑site position with opportunities for professional growth.
• Supportive team environment and continuous learning resources.