Service Desk Agent

About the role

Fujitsu is looking for a Service Desk Agent to be the first point of contact for users across multiple locations in the Philippines. You will handle routine and non‑routine incidents, problems, and service requests, providing first‑line technical support.

Key responsibilities

• Receive, log, and resolve user incidents and service requests in accordance with defined processes.
• Provide technical assistance for Microsoft products, operating systems, basic networking, and PC hardware.
• Document actions taken and ensure compliance with service‑level agreements.
• Escalate complex issues to higher‑level support when necessary.
• Monitor performance metrics and contribute to continuous improvement.
• Collaborate with team members to deliver a high‑quality support experience.

Required profile

• Ability to understand and follow standard procedures.
• Strong listening skills to identify basic customer problems.
• Willingness to take ownership of issues and follow through to resolution.
• Commitment to personal development and maintaining a development plan.

Required skills

• Microsoft products (e.g., Office, Windows)
• Operating system troubleshooting
• Basic networking concepts
• PC hardware support

What we offer

• Opportunity to work for a global leader in digital transformation.
• Inclusive recruitment process that values diverse backgrounds.
• Professional development within a supportive team environment.