Service Associate (Bank Teller)
RCBC · Quezon City
Job description
About the role
We are looking for a Service Associate to deliver competent, timely and error‑free over‑the‑counter services to customers in our Business Center. The role ensures strict compliance with Bank of the Philippines (BSP) and Anti‑Money Laundering Act (AMLA) regulations while providing an excellent customer experience.
Key responsibilities
- Maintain service standards such as line wait time, transaction turnaround time and error‑free processing.
- Support process‑improvement initiatives and technology implementations across branch systems.
- Engage clients professionally, offering high‑quality service and addressing their needs.
- Perform delegated administrative functions in an organized and systematic manner.
Required profile
- Graduate of any 4‑year degree program; fresh graduates are welcome.
- Ability to handle complex situations, make efficient decisions and manage time effectively.
- Strong controlling, monitoring and security‑awareness skills.
- Empathetic, compassionate and service‑oriented with a commitment to quality and accuracy.
Required skills
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Published 1 month ago
Expires 1 week from now
32 views · 0 interested
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RCBC
Quezon City
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