Senior Vice President of Operations

About the role

TaskUs is seeking a Senior Vice President of Operations to join its leadership team in the Philippines. The role will drive operational strategy, ensure service excellence, and support the company’s rapid growth across multiple BPO sectors.

Key responsibilities

• Develop and implement operational strategies aligned with overall business objectives.
• Oversee multiple operational units to consistently meet or exceed KPIs and SLAs.
• Lead quality‑assurance initiatives to maintain the highest service standards.
• Foster a culture of continuous improvement and operational excellence.
• Collaborate with senior leaders to shape client‑focused solutions.

Required profile

• Proven senior‑level experience in operational leadership within the BPO industry in the Philippines.
• Demonstrated ability to deliver operational excellence at scale.
• Strong track record of meeting performance metrics and driving quality initiatives.
• Strategic thinker with a results‑oriented mindset.

Required skills

What we offer

• Competitive industry salaries.
• Comprehensive benefits package.
• People‑First culture with dedicated Total Rewards, Wellness, HR, and Diversity teams.
• Opportunities for internal mobility and professional growth.
• Inclusive environment and positive community impact.