Senior Systems Support Associate – Wave Supply Chain

About the role

The International Organization for Migration (IOM) is seeking a Senior Systems Support Associate to provide Tier 2 support for its Wave (Oracle Cloud Fusion ERP) supply‑chain modules. Reporting to the GSSC Customer Service Officer, the associate will ensure end‑users receive timely and effective assistance while adhering to IOM’s business processes and information‑management standards.

Key responsibilities

• Handle Tier 2 supply‑chain tickets raised by Wave users, covering procurement, receipts, inventory and warehousing processes.
• Liaise with internal technical and business stakeholders to diagnose and resolve issues.
• Prioritise and manage multiple support requests in a fast‑paced environment.
• Apply incident and problem‑management procedures to drive systematic resolution.

Required profile

• Bachelor’s degree in IT, Computer Science, Supply‑Chain Management or Business Administration with at least four years of relevant experience (or high‑school diploma with six years of experience).
• Technical and functional experience with ERP supply‑chain modules.
• Oracle certifications related to Cloud ERP are a plus.

Required skills

• Oracle Cloud Fusion ERP (Wave) – supply‑chain configuration and support.
• Familiarity with Salesforce and SharePoint integrations.
• Incident and problem‑management processes.

What we offer

• Opportunity to work within a global organisation undergoing digital transformation.
• Collaborative environment with diverse stakeholders.