Senior Service Specialist – Client Services Centre

About the role

As a Senior Service Specialist in Institutional Operations, you will deliver proactive and exceptional service to ANZ’s Platinum and Premium high‑value institutional customers via phone and digital channels. You will own the full customer journey, from the first contact through to resolution, ensuring a seamless and high‑quality experience.

Key responsibilities

• Provide guidance and support to team members and the wider business on complex customer scenarios.
• Execute work to a high standard, acting as a role model for junior Service Consultants.
• Offer subject‑matter expertise for process and project initiatives.
• Serve as backup for Bank and Government customer segments.
• Manage cases promptly, accurately, and with a customer‑centric focus.
• Continuously improve service interactions and proactively handle inbound calls.

Required profile

• Strong customer focus with high professional integrity and reliability.
• Ability to work productively with minimal supervision.
• Proficiency across core and complex transactional banking products.
• Experience handling high‑value institutional accounts.

Required skills

• Transactive Global
• Transactive Trade
• DSS (Decision Support System)
• Account Support
• FileActive