Senior Sales Representative – Team Lead

About the role

The Senior Sales Representative / Team Lead will be the founding player‑coach for First Class Energy’s Manila sales operation. The role blends hands‑on outbound selling with frontline leadership, coaching and performance coordination. Initially supporting one Sales Representative, you will set standards, routines and culture before expanding leadership as the team grows.

Key responsibilities

• Engage opted‑in Australian household and business customers through outbound calls, with potential inbound support as the campaign develops.
• Identify customer needs across electricity, gas and NBN, explain suitable plans, rates, benefits and eligibility.
• Guide customers through the application and sign‑up process, handling verification steps.
• Cross‑sell electricity, gas and NBN services where appropriate.
• Handle objections, negotiate and close sales while maintaining compliance.
• Maintain strong individual activity, conversion and revenue metrics while balancing leadership duties.

Required profile

• At least 5 years of relevant sales experience, including recent experience selling Australian electricity and/or gas products in a contact‑centre or telesales environment.
• Proven success in a senior sales, team‑lead or coaching capacity.
• Demonstrated ability to achieve targets in a high‑volume, performance‑driven environment.
• Excellent spoken and written English with confidence to engage Australian customers.
• Strong attention to detail and disciplined approach to scripts, verification, compliance and CRM documentation.

Required skills

• Experience using CRM systems
• Experience with dialler platforms
• Familiarity with contact‑centre software

What we offer

• Uncapped earning potential through competitive commissions and incentives.
• Career growth pathways into broader leadership, coaching and specialist roles.
• Opportunity to build the team from the ground up and shape its culture.
• Ongoing product, compliance, coaching and sales‑development training and support.
• Ability to sell essential electricity, gas and NBN services that customers need.
• Direct impact on the campaign’s success and growth.