Senior Community Management Specialist

About the role

As a Senior Community Management Specialist you will nurture authentic relationships with the online audiences of Henkel Adhesives Technologies brands. Working across Instagram, Facebook, LinkedIn and TikTok, you will turn casual followers into brand advocates while feeding insights back to product and marketing teams.

Key responsibilities

• Engage daily with community members through likes, comments, direct messages and timely responses on Instagram, Facebook, LinkedIn and TikTok.
• Build and maintain social listening dashboards using Youscan and Onclusive to track brand sentiment and trends.
• Produce monthly community KPI reports and translate data into actionable recommendations for product development.
• Coordinate information flow with country and brand teams regarding product portfolio availability.
• Collaborate with the Digital Brand Manager on project implementation and communication strategies.

Required profile

• Bachelor’s degree in Marketing, Advertising, Public Relations or a related field.
• Minimum three years of experience managing online community engagement for professional brands.
• Excellent written and verbal English, able to adapt tone to different brand voices.
• Willingness to work a mid‑shift schedule (3 PM – 12 AM) Monday‑Friday.

Required skills

• Proficiency with Instagram, Facebook, LinkedIn and TikTok platforms.
• Experience using social media management and listening tools such as Sprinklr, Youscan and Onclusive.

What we offer

• Recognition as a Top 15 Best Workplace in the Philippines.
• Flexible hybrid work model with flexible hours.
• Opportunity to influence product development through community insights.