Sales Team Leader – Bridgetowne

About the role

At Concentrix we help leading brands grow through exceptional customer engagement and operational excellence. We are seeking a Sales Team Leader to supervise a group of call‑center associates, ensuring performance metrics are met through coaching, motivation and accountability.

Key responsibilities

• Handle second‑level escalations when the SME cannot resolve a query.
• Keep the team updated on promotional communications and process changes.
• Follow up promptly on executive escalations and provide case‑handling feedback.
• Conduct regular call/email audits and deliver at least one coaching session per consultant each week.
• Monitor escalations raised by team members, identify gaps and provide corrective feedback.

Required profile

• Minimum 2 years supervisory experience with strong performance‑management skills in sales accounts (upselling, pure sales).
• College graduate; alternatively, high‑school graduate with 2‑3 years relevant contract‑center experience.
• Highly motivated with the ability to develop and coach team members to meet performance expectations.
• Works well under pressure and follows through on tasks to completion.
• Strong written and verbal communication skills.
• Capable of leading a team in multitasking, prioritization, and meeting delivery timelines.
• Experienced in mentoring, coaching and providing direction to employees.