Retail Store Supervisor – Scooping Station

About the role

We are seeking a Retail Store Supervisor for our Scooping Station to lead daily store operations, support the team, and ensure an excellent customer experience. You will be responsible for overseeing sales, inventory, staffing, and store standards while driving performance and service quality.

Key responsibilities

• Oversee daily operations and ensure store readiness and smooth service.
• Monitor sales, inventory, and daily store reports.
• Lead, coach, and support store crew to achieve strong performance.
• Handle hiring, onboarding, training, scheduling, and attendance.
• Address customer concerns and ensure excellent customer service.
• Coordinate with manpower agencies and support teams as needed.
• Manage petty cash, store documentation, and administrative requirements.
• Support store audits, maintenance, permits, and other operational activities.
• Implement company standards and initiatives from the Retail Head.
• Identify ways to improve store operations, customer experience, and sales.

Required profile

• 2–3 years of experience in retail, food service, restaurant, or similar operations.
• Supervisory or team leadership experience is preferred.
• Strong leadership, communication, and customer service skills.
• Organized, proactive, and able to manage multiple priorities.
• Comfortable using MS Office.
• Willing to work on weekends, holidays, and extended hours when needed.
• Willing to travel between assigned scooping stations and perform fieldwork.

Required skills

• MS Office
• POS systems
• SAP (advantage)