Reservations Agent

About the role

The Reservations Agent will be the first point of contact for guests seeking accommodation at Shangri‑La Mactan, Cebu. You will provide professional support for reservation enquiries, ensure a smooth booking experience, and help create memorable stays for our guests.

Key responsibilities

• Assist guests with reservation inquiries and bookings via phone, email, and online platforms.
• Handle guest requests promptly and professionally, ensuring accurate and timely responses.
• Collaborate with other hotel departments to deliver best‑fit solutions and resolve any reservation‑related issues.
• Promote guest loyalty by delivering value‑added services and personalized recommendations.
• Identify and maximize business opportunities to support the hotel’s revenue goals.

Required profile

• Passion for hospitality and a strong sense of pride in being a hotelier.
• Interest in sales and marketing within a hotel environment.
• Creative, detail‑oriented, and enjoys interacting with guests.
• Fluent written and spoken English (and local language).
• Team player with a can‑do attitude and self‑starter mindset.
• Open to fresh graduates looking to start a career in hospitality.

Required skills

• Excellent communication skills in English.