Representante de Servicio al Cliente

About the role

UPS is looking for a Spanish‑speaking Customer Service Representative to provide timely and effective support to customers in the United States for its domestic shipping line. The role is based in Medellín and involves handling inquiries, tracking shipments, and ensuring a positive customer experience.

Key responsibilities

• Provide clear and accurate information about UPS services and processes.
• Inform customers about the status of shipments and deliveries.
• Track packages in transit and communicate any delays or incidents.
• Offer details on store locations, hours, and availability.
• Prepare and deliver quotations based on customer needs.
• Escalate requests or incidents promptly to the appropriate departments.

Required profile

• Minimum 1 year of experience in customer service or related logistics support.
• Technical high‑school diploma or studies in administration, logistics, or customer service (preferred).
• Basic English proficiency (approximately 50%).
• Ability to multitask, stay organized, and manage time effectively.
• Positive, problem‑solving attitude oriented toward customers.

Required skills

• Proficiency with CRM systems.
• Experience using telephone call‑center platforms.
• Familiarity with logistics or shipping software.
• Competence in Microsoft Office tools.

What we offer

• Permanent contract (42 hours per week).
• Rotating shifts covering early morning to late evening.
• Transportation allowance for night shifts.
• Opportunity to work in a Fortune Global 500 environment.