Remote Intake Specialist (MLT) - Concrete Contractor

About the role

A family-owned concrete contractor serving Central Ohio is hiring a full-time, remote Intake Specialist to be the first point of contact for every new customer, whether they reach out by phone, text, Facebook, Instagram or the website. The client is building its team and systems as it grows, starting with a dedicated front line for every inquiry. The role is paid $9,600-$14,400 per year.

Key responsibilities

• Answer inbound calls through the LinkedPhone app (desktop and mobile) and follow up with texts, capturing name, phone, email, project location and details; monitor voicemails and call recordings and call back or text missed calls.
• Manage Facebook and Instagram messages through Meta Business Suite and website form submissions via House Call Pro, entering social media leads manually into House Call Pro.
• Respond to new messages within 15 minutes of business hours, follow the escalation workflow, and review after-hours AI intake logs each Monday, bringing them up to date in the CRM.
• Qualify leads using SOPs on travel distance, service area and travel fees, politely declining requests outside the offered services.
• Log leads accurately in House Call Pro and notify the team in Slack so estimating can begin.
• Once intake is mastered, learn to prepare rough estimates, give budget ranges and schedule in-person estimate appointments.
• During quiet periods, stay productive, audit CRM records, help update SOPs and pick up small administrative tasks.

Required profile

• Strong phone communication: clear, polite, engaging and confident.
• Prior experience handling inbound calls and lead intake (call center, admin, legal or general intake).
• High attention to detail and prompt written communication.
• Comfortable juggling calls, texts, social media messages and CRM alerts at the same time.
• Follows written and video SOPs closely and works with minimal supervision.
• Nice to have: familiarity with House Call Pro or a similar CRM, and construction or concrete industry experience.

What we offer

• Written and video SOPs from day one, with a path to grow into estimating and scheduling.
• Remote work with a close-knit, family-run team that values independence.