Remote Client Success Support

About the role

WeAssist is looking for a Remote Client Success Support professional to ensure operational efficiency, supervise outsourced team members, and manage AI‑driven chatbot tools. You will work closely with the Client Success team to keep projects on track and deliver high‑quality support to our clients.

Key responsibilities

• Manage AI and chatbot platforms, ensuring seamless integration and optimization.
• Supervise outsourced professionals, monitor activity, and enforce compliance.
• Track daily productivity using tools such as Teramind and provide performance feedback.
• Maintain process adherence, coach team members, and handle real‑time issue resolution.
• Prepare reports and communicate updates to clients and internal stakeholders.

Required profile

• Proactive problem‑solver who can anticipate challenges in a fast‑paced environment.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Passion for client success and continuous improvement.

Required skills

• Experience with AI platforms such as ChatGPT, Gemini, or Claude.
• Familiarity with productivity tracking tools (e.g., Teramind).
• Comfort using communication tools like Slack.