Quality Supervisor - Ortigas

About the role

TaskUs is looking for a Quality Supervisor in Ortigas, Pasig. The role supervises the performance of Quality Analysts (QAs) and ensures they follow processes while supporting them in analysing and resolving client issues and concerns, including escalation procedures. It is also described as providing performance enforcement, mentorship, guidance and career development advice to QAs.

Key responsibilities

• Mentor, guide and help develop a career path for Quality Analysts
• Implement, oversee and enforce escalation channels in line with agreed procedures
• Lead a high-performing team to build problem-solving, critical thinking, analytical and technical skills
• Set ambitious but realistic team goals
• Work with direct reports on plans to execute and measure progress and share results
• Identify actionable insights, offer recommendations and shape the team's strategy

Required profile

• At least 2 years of relevant people management experience, within or outside the BPO space
• Background in giving constructive feedback and implementing corrective action plans
• Experience in mediation and conflict resolution techniques
• Ability to think strategically and solve problems creatively

Required skills

• High-level understanding of customer confidentiality standards
• Passion for developing the skills of team members

The company states it offers competitive industry salaries and comprehensive benefits, encourages internal mobility and professional growth, and welcomes applicants of all backgrounds. Candidates should apply through the company's careers page.