Quality Supervisor

About the role

The Quality Supervisor will lead day‑to‑day quality monitoring, review activities and process assessments across Scrubbed’s service lines. The role reinforces a strong quality culture through coaching, documentation and support, ensuring deliverables meet internal standards, client expectations and regulatory requirements.

Key responsibilities

• Perform quality reviews of deliverables, documentation and processes for assigned service lines.
• Monitor compliance with Scrubbed’s quality policies, procedures and professional standards.
• Document findings, observations and recommendations clearly and accurately.
• Escalate quality concerns and risks to the Quality Manager promptly.
• Support root‑cause analysis and action‑plan implementation with delivery teams.
• Track, summarize and report recurring themes and process trends.
• Maintain quality process documentation and guidance materials.
• Contribute to training and awareness program development and rollout.
• Provide coaching and feedback to promote quality best practices.
• Assist with quality‑related audits, assessments and certification initiatives.
• Participate in assigned quality improvement projects.

Required profile

• Bachelor’s degree in Accounting, Business or a related discipline.
• 3–5+ years of experience in accounting, audit, tax, shared services or quality‑related work.
• Experience in an outsourced professional services firm is preferred.
• Strong attention to detail and an analytical mindset.
• Excellent written and verbal communication skills.
• Ability to provide constructive feedback and collaborate effectively.
• Commitment to client service and continuous improvement.

Required skills