Process Mapping Specialist

About the role

The Process Mapping Specialist will support the Director of Process Excellence in documenting current (“as‑is”) and future (“to‑be”) business processes for the rollout of a new SAP S/4HANA ERP system. The role involves guiding internal mapping experts, collaborating with functional owners and the ERP integrator, and producing clear, user‑friendly process documentation.

Key responsibilities

• Guide and mentor process‑mapping experts within GSS to ensure resources are available for the ERP rollout.
• Work with the ERP system integrator to document global design templates and process artefacts.
• Collaborate with area owners and functional leads to capture existing processes and create accurate “as‑is” maps.
• Develop comprehensive “to‑be” process maps, including harmonisation points and local variations, using dedicated mapping tools.
• Produce supporting documentation such as procedures, guidelines, user guides and define measurable KPIs to monitor process performance.

Required profile

• Bachelor’s degree in industrial engineering, process engineering, business management or related field.
• 5‑7 years of experience in process mapping, documentation and ERP rollout projects, preferably with SAP S/4HANA.
• Lean Six Sigma certification (preferred) and strong analytical/problem‑solving abilities.
• Proven ability to produce high‑quality technical documentation and training materials.
• Excellent written and verbal communication skills and the capacity to work independently with minimal supervision.

Required skills

• SAP S/4HANA ERP platform.
• Process‑mapping tools such as Microsoft Visio, SAP Signavio and Nintex Promapp.
• Lean Six Sigma methodology (certified preferred).