Platform / DevOps Engineer (ServiceNow) – Manila

About the role

We are seeking a seasoned Platform/DevOps Engineer with deep ServiceNow expertise to join our Manila team. The role focuses on designing, implementing, and maintaining cloud‑native platforms and automation pipelines that support our enterprise services.

Key responsibilities

• Configure, customize and integrate ServiceNow solutions to meet business requirements.
• Design, build and maintain CI/CD pipelines using Jenkins, Git, Docker and Kubernetes.
• Deploy and manage workloads on AWS, Azure or GCP environments.
• Develop automation scripts in Python or Bash for operational tasks.
• Monitor system performance and troubleshoot incidents using Splunk or ELK Stack.
• Collaborate with cross‑functional teams in an Agile/Scrum setting.

Required profile

• Bachelor’s degree in Computer Science, IT or related field.
• 10‑15 years of experience in Platform/DevOps engineering.
• Strong communication and stakeholder management abilities.
• Experience working in Agile/Scrum environments.

Required skills

• ServiceNow configuration, customization and integrations.
• Jenkins, Git, Docker, Kubernetes.
• Cloud platforms: AWS, Azure, GCP.
• Scripting: Python, Bash.
• Monitoring tools: Splunk, ELK Stack.
• Microservices and container orchestration.
• ITIL framework knowledge (preferred).
• Relevant ServiceNow or DevOps certifications (preferred).