Personal Injury Case Manager (Virtual Assistant)

About the role

This remote position supports a law firm by coordinating personal injury cases, including car accidents and slip‑and‑fall incidents. The Case Manager acts as the primary point of contact for injured clients, medical providers, lawyers, and insurance adjusters.

Key responsibilities

• Conduct welcome calls and maintain regular communication with clients throughout their recovery.
• Facilitate medical treatment, ensure compliance with physician recommendations, and monitor progress.
• Serve as the liaison between the attorney, client, medical providers, and insurance adjusters.
• Gather medical records and bills, and assemble the demand package for settlement negotiations.

Required profile

• Excellent verbal and written English communication skills.
• High attention to detail and strong data accuracy.
• Knowledge of U.S. insurance claims processes for auto or health insurance.
• Empathy and a compassionate approach to injured clients.
• Paralegal training or experience in personal injury law (preferred).
• Experience working directly with insurance adjusters (highly preferred).
• Willingness to work night shifts.

Required skills